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Terms and Conditions for Makeadoc

Introduction

Welcome to Makeadoc, a service operated by Juma Solutions UG (haftungsbeschränkt), located in Münster, Germany. By accessing or using our website at makeadoc.com, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree with these terms, you should not use the service.

1. Purpose of the User Agreement

The purpose of the present General Terms of Use is to define the terms of use of the Makeadoc service operated by Juma Solutions UG (haftungsbeschränkt). They are a binding legal agreement between Juma Solutions UG (haftungsbeschränkt) and any user of the www.makeadoc.com service (hereafter “the User”).
The user refers to any natural or legal person using Makeadoc’s services. The present conditions of use constitute a contract between Juma Solutions UG (haftungsbeschränkt) and the User. By subscribing to or using the Website, the Services, the User declares to have read and accepted without reservation the current version of these Terms and Conditions of Use.

2. Account Creation and Access to Makeadoc Services

The user is responsible for the accuracy and completeness of the information provided during account creation and agrees to promptly update this information or notify Juma Solutions UG of any changes affecting their situation. The user must notify Juma Solutions UG without delay, by any means, of any unauthorized disclosure or theft of their password.

The user is solely responsible for all activities conducted under their account using their password until they request Juma Solutions UG to change it. The account can be canceled at any time upon the user's request by contacting customer service at [support@makeadoc.com] or through their customer dashboard.

The user must create an account to be able to purchase tickets and utilize the service.

The user must be at least 13 years old to create an account.

The user agrees to adhere to best practices for password security, including:

  • Not disclosing the password to unauthorized third parties.
  • Using a password with at least 8 characters, including upper and lower case letters, numbers, and special characters.
  • Avoiding the use of the password on public or unsecured computers.
  • Not using the same password across different software or websites.
  • Ensuring the password is not visible at their workstation or easily accessible for consultation.
Juma Solutions UG cannot be held responsible for any unauthorized or fraudulent use of the user's account.

3. Description of Service

  • Nature of Service: Makeadoc is an online-only Software as a Service (SaaS) that converts user-uploaded videos into various forms of documentation, including transcriptions, screenshots, and AI-generated PDF and HTML documents.
  • Access via Tickets: Service access is granted through ticket purchases, available in packs of 10. These tickets allow the upload and conversion of video content.
  • Types of Tickets:
    • Standard Tickets: Basic conversion options.
    • Pro Tickets: Enhanced conversion features with additional options.

4. Intellectual Property Rights

Each party affirms its adherence to the regulations relevant to its operations. In general, the user assures that the information transmitted through the Makeadoc services does not violate any legal, regulatory, or international convention provisions applicable to them, including those in effect in Germany, the jurisdiction where the user operates, and the jurisdiction where any individuals mentioned in their content reside, nor does it infringe upon the rights of third parties.

4.1 User's Intellectual and Industrial Property Rights

The user retains full ownership of the data they utilize within the Makeadoc services. Subject to the terms outlined in this Agreement, the user grants Juma Solutions UG permission to use their name, brand, and visual identity solely for the purpose of delivering the services. The user warrants that they possess full authority and capacity to utilize and grant the intellectual and industrial property rights and that these rights are not assigned, pledged, encumbered, or otherwise transferred in favor of a third party. The user also assures that they have not engaged, and will not engage, in any actions, such as transferring to a third party, that could compromise the use of these intellectual and industrial property rights. Furthermore, the user guarantees that no legal disputes or lawsuits are pending or imminent concerning these intellectual property rights. Additionally, the user agrees to indemnify Juma Solutions UG against any third-party claims and any judgments resulting from non-compliance with this section.

4.2 Transfer of User Content to Third-Party Services

The user acknowledges and agrees that Juma Solutions UG may transfer, process, and store user-uploaded content with third-party services for the sole purpose of providing and enhancing the Makeadoc services. Such transfers will be conducted in compliance with applicable data protection laws and regulations, and Juma Solutions UG will ensure that any third-party service providers adhere to the necessary confidentiality and security obligations.

4.3 Juma Solutions UG’s Intellectual and Industrial Property Rights

Juma Solutions UG holds exclusive ownership of all aspects of its services, including all associated intellectual property rights. Juma Solutions UG provides software components to users via its website or other channels. Juma Solutions UG grants the user a limited, non-sublicensable, non-transferable, non-exclusive license. All programs, services, processes, designs, software, technologies, trademarks, trade names, and inventions featured on the website, accessible through the site or application stores, are the property of Juma Solutions UG. The user agrees not to utilize the site, the services, or any of the elements mentioned above for any purpose other than those specified herein.

4. User Obligations and Responsibilities

  • Prohibited Content: Users must not upload content that infringes on intellectual property rights, is illegal, or violates any applicable laws.
  • Usage Restrictions: Users agree not to engage in activities that could harm the service, including attempting to interfere with the service's functionality or hacking into the system.

5. Data Processing and Privacy

  • Data Collection: Users’ personal data and uploaded content are processed to facilitate the service. Specific data may be analyzed by OpenAI, which does not use this data for model training.
  • Security Measures: We implement industry-standard security measures to protect user data against unauthorized access, disclosure, or destruction.
  • GDPR Compliance: Makeadoc complies with the GDPR, respecting users' rights to access, amend, or delete their personal data. Please refer to our Privacy Policy.

6. Payment and Refund Policy

  • Purchasing Tickets: Payments for ticket packs (standard or pro) are processed through our secure payment gateway.
  • Refund Policy:
    • Refunds are available for unused ticket packs within 30 days of purchase.
    • If more than half the tickets in a pack encounter demonstrable issues, users may request a refund for the entire pack.
    • Refund requests must be submitted through support@makeadoc.com and may take up to [TIMEFRAME] to process.

7. Service Availability and Modifications

  • Service Interruptions: We endeavor to provide continuous service but cannot guarantee uninterrupted access.
  • Maintenance and Updates: Scheduled maintenance and updates may occur, and users will be notified in advance when possible.

8. Termination and Suspension of Account

  • Conditions for Termination: Makeadoc reserves the right to suspend or terminate accounts without notice for violations of these terms or misuse of the service.
  • Effect of Termination: Users will lose access to all service features upon termination. Refunds will not be issued for terminated accounts due to breaches of terms.

9. Limitation of Liability

  • Disclaimer of Warranties: The service is provided on an "as is" basis without warranties of any kind. Juma Solutions UG disclaims all warranties, express or implied.
  • Exclusion of Damages: To the fullest extent permissible under German law, Juma Solutions UG shall not be liable for any special, indirect, incidental, or consequential damages.
  • Indemnification: Users agree to indemnify Juma Solutions UG from any claims, liabilities, or expenses resulting from their misuse of the service or breach of these terms.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of Germany.
  • Jurisdiction: Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Münster, Germany.

11. General Provisions

  • Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and Juma Solutions UG regarding the service.
  • Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain binding and in full effect.
  • Waiver: No waiver by Juma Solutions UG of any breach or default will be deemed a waiver of any preceding or subsequent breach or default.

12. Contact Information

For questions or support, contact us at:

  • Email: support@makeadoc.com
  • Phone: [+49 [PLACEHOLDER]]
  • Address: [PLACEHOLDER ADDRESS, Münster, Germany]
  • Tax ID: [PLACEHOLDER]